Terms and Conditions
Please read the following terms and conditions so that you fully understand what is required of you and what you can expect from us (MASTERSESSIONS). By booking a course with us you are agreeing with the following terms and conditions. If you have any questions about these terms please do not hesitate to contact us.
IMPORTANT NOTE: The purchase of any course is a business-to-business (trade-to-trade) contract whereby the following terms and conditions apply.
Booking - The full course fee is due at the time of booking except if you are being funded and have a purchase order. In such cases, once we have the purchase order an invoice will be issued and you will be booked on the course. We cannot invoice your employer without a purchase order number. You are not booked on the course until payment or purchase order is received. A contract will exist as payment is received. A certificate of attendance will be issued once you complete the course AND course fees are paid in full.
Price - Prices quoted are per person and include any VAT. Prices do not include travel to and from the course or accommodation. It must be assumed that all payments received will be debited from your account within 5 working days.
MASTERSESSIONS Cancellation and Substitution Policy
The following policy has been written to balance the requirements of individual participants, the Teachers and MASTERSESSIONS as a business, the following are non-negotiable with respect to individual circumstances.
Refunds are as follows:
More than 60 days before the start of the course: Full Refund, less £25 admin fee
30 – 60 days before the start of the course: 50% refund
Less than 30 days before the start of the course: no refund
The course is deemed to start at 08.30am on the first day of the advertised date
Substitution - If you are able to provide a substitute to your course place we will change you over free of charge. If no suitable replacement is offered by you and if the course is full with a waiting list, we will assist in trying to find a replacement, but if none is found, this will be treated as a late cancellation and the above charges will apply. The key responsibility to finding a replacement is yours and not MASTERSESSIONS
Cancellation Insurance - We recommend that participants consider cancellation insurance if they feel this will give them added protection; once such service can be seen at http://www.cancelsure-insurance.co.uk, the cost of this service is approximately 10% of the course fee.
Cancellation by us - We will always try our best to avoid cancelling an event. If circumstances occur that force MASTERSESSIONS to cancel an event, you will receive a full refund of any course fees paid or the opportunity to transfer your place to a course on another date up to the same value. For a planned cancellation we give a minimum of 3 weeks notice. If MASTERSESSIONS cancels a course, we are not liable for any additional expenses you have incurred. E.g. travel expenses and accommodation.
Cancellation through circumstances beyond our control - If there are circumstances beyond our control, which cause an event to be cancelled such as (including but not limited to) illness/death of the course teacher, war, riot, pandemic, industrial dispute, terrorist activity, natural or nuclear disaster, fire, disaster at the course venue or adverse weather conditions. MASTERSESSIONS will not refund your course fees, pay you any compensation or be liable for any other expenses to you.
If MASTERSESSIONS is forced to cancel a course that has already started due to circumstances beyond our control, participants are not entitled to a reimbursement of their participation fees or other related expenses.
Service - We will endeavour to provide the course as described on the website or any other promotional material. Please be aware, due to unforeseen circumstances details may need to be altered, however the overall quality of the course will not be diminished and we will endeavour to notify you as soon as possible of any changes.
Partners - We work with a number of other companies and service partners and cannot be held liable for any damages, losses or inconveniences resulting from them. We will always try to make sure these problems are minimal and will deal with any situations as they arise.
Limit of liability - MASTERSESSIONS have a duty of care to its customers and staff but are only liable up to the cost of your course. We cannot be held responsible for damage and/or loss to your personal possessions. We are also not liable for failure to carry out the contract if the failure is due to the action of the participant or the action of a third party.
Your responsibilities - You accept that some courses have a practical component to them By agreeing to these terms and conditions you take personal responsibility for your own actions. MASTERSESSIONS take no responsibility for damage, death or injury caused to you or by you as a result of participation. You must at all times work within your own ability and scope of practice. We reserve the right to refuse your acceptance on a course if we feel it is outside your scope of practice and may put other participants at risk or injury or discomfort. It is your responsibility to ensure you have professional liability insurance to cover you for your attendance at the course and the course content. We reserve the right to refuse entry to a course if you cannot demonstrate you have appropriate liability insurance. You must be physically able to partake in the course and if you do have any injuries, discomfort or prior knowledge that is relevant to any activities being performed it is your responsibility to make those known. We reserve the right to remove any person from a course if their behaviour is deemed by the tutor to be detrimental to the group, unsafe or adversely affecting the groups' enjoyment. We will not be liable for any refund in these circumstances.
Audio, video recording & photography - Audio and video recording of events or photography is not permitted without the written permission of MASTERSESSIONS
Medical - It is your responsibility to ensure that you are sufficiently fit and adequately equipped to partake in your chosen course. You must tell us of any medical conditions or dietary requirements at the time of booking. If for any reason, you are not in a suitable condition to attend or complete a course or are under the influence of drink or drugs the facilitator or tutor may ask you to leave the course. We will not be liable for any extra expense incurred by this and you will not be able to claim a refund.
Complaints - Should you have a problem or complaint on your course you must bring it to the attention of our staff as soon as possible and we will try to rectify the problem. If you feel that the problem was not resolved and resulted in a much reduced enjoyment of the course you must inform us in writing within 28 days and we will respond within 28 days to resolve the matter to the satisfaction of both parties.
Privacy - We will not pass on your personal details to any third party.
These terms are correct at the time of printing but are subject to alteration. 30 Sept 2023